How can I find a product?
There are two ways to find any product you wish:
- On the left side of the screen, choose the product category you want from the product category lists. Following that, click on the product to view a detailed description; when done, you can click the Add to cart button, located under the product, and it will be added on your shopping cart.
- Using the Search option, located on the upper centre of the page, you can search by selecting any or all of the search criteria.
What can I do if I do not find the product I am looking for?
If, despite searching the site, you cannot find the product you wish for, you can order it electronically by visiting
sales@eshopcy.com.cy, or by contacting one of our salesmen by phone, at 25 020200
How can I browse you site?
On the shelves of our electronic store lies an entire world of technology, which you can explore with a simple click. For your convenience in searching, we have divided our range of product in sub-categories which you can browse and find the product you wish for.
In case you are looking for something in particular, use the Search option, which will direct you to your exact choice.
What is the Shopping Cart?
It is exactly what a shopping cart is in a typical store.
By using the Add to cart button, you can include a product you wish to purchase, or remove it using the Delete button. Placing a product in the cart does not signify a purchase. A small procedure must be followed before you can have it. You may view your choices and check their costs as a whole or separately.
How can I place an order?
Locate the products you are interested in, using the search engine or the various pages. Click the
Add to cart link, next to the product you wish, and it will be added to your electronic “shopping cart”.
When you have completed your selections, click the
FILL ORDER FORM link, located under the list of products included in your cart, and you will be directed to a secure location in order to define a payment and delivery method.
Alternatively you can place your order by phone at 25 020200 during working days and hours, or by fax at
25 028133, available 24/7.
Order received on non working days, are executed during the next working day.
Is my order complete?
After finishing the receiver information entry procedure, click Send Order, and a message will appear notifying you that your order has been completed. In this message you will find the order code, which would be good to write down.
A product is missing from my order. What can I do?
At eshop Cyprus we are especially thorough regarding immediate and proper service. If, however, a discrepancy occurs in your order, you have three options.
- Email us at
sales@eshopcy.com.cy,
including the order code and the name of the buyer, notifying us on the error.
- Contact one of our salesmen during working days and hours
- Fax us at 25 028133, including the same information mentioned above for the email option.
Can I know, at any time, at which stage my order is at?
On the main page of our site, on the left choice bar, there is Order progress button. Type your order number, given upon completion of your order, in the box that appears. This will give you information on the progress of the procedure.
Apart from that, we have created a special address
feedback@eshopcy.com.cy,
where you can send an email including the order code and name the of the buyer, and place any question regarding the completion of your order. We always answer as soon as possible to all emails.
Finally, you may contact any of our salesmen at 25 020200
How can I cancel an order?
There are three methods to cancel an order. In all three cases you will have to mention the order code or, if you do not have it, the name of the person placing the order and the date on which it was placed. The methods are:
Can I return a faulty product?
eshop Cyprus makes every effort to provide for the quality of its products, starting from our cooperation with suppliers and characterizes the entire function of our company. If, however, a faulty product comes to you, you can contact the company in one of two ways:
Tell your name, date at which the order was placed and the problem to our employees, and they are always at your disposal to provide help. At first, and to avoid any pointless trouble, there will be an attempt to solve any problem by phone. If this is not possible, our employee will provide you with a return approval code, and you will have to return it to us. The expense, in that case, is on the part of eshop Cyprus if the problem appears up to 15 days following purchase.
Beyond the 15 days, the return the product is paid by the customer, if the return is by courier or eshop Cyprus if made by mail.
What are the methods of payment;
Electronic commerce has been linked in the minds of consumers with the use of credit cards. The customer-friends of eshop Cyprus
have in their disposal several ways to pay, in order to avoid the insecurity attributed to the use of a credit card. These methods are:
Cash on delivery: Payment upon receiving the products you have ordered, to our employee that brought it at you; simple and safe.
Bank account deposit: After we have informed you on the exact amount, including shipping costs, you can deposit the money at the bank accounts of eshop Cyprus.
- ALPHA BANK: IBAN CY33009002020002021010035800 Acc. Num. 2021010035800
- ΕΘΝΙΚΗ ΤΡΑΠΕΖΑ: IBAN CY12006005400000005403334917 Acc. Num. 5403334917
After depositing the money, please contact our accounting department by phone at 25 020200 or by email:
logistirio@eshopcy.com.cy
or by fax at 25 028133.
Credit Card: If you own a credit card, you may use it safely from our order form. There is no danger as we keep up with the latest developments regarding transaction safety; also, in our many years of operation, there has not been a single case of fraud among the thousands of our customers.
Is it safe to use my credit card for transactions;
The payout procedure is covered by the latest security specifications, in the secure server of eshop Cyprus with a 128 bit encoding - the maximum available today.
Furthermore, eshop Cyprus, during the first time of using your credit card, you will be ask for additional information in order to verify the identity of the card owner. We ask for your understanding for this extra burden, which aims to avoid the use of stolen credit card and protect the actual owners. These data are only asked during the first time use of the card, remain completely confidential, and are not passed on to any third party.
Which credit cards do you take?
Can I buy in installments and, if yes, what is the rate of interest?
Eshop Cyprus, in order to make your purchase more pleasant offers, apart from its low prices, the possibility to pay off the purchase in as many installments as you want. When buying in installments, there is a minimum surcharge of 1% each month.
When will I deliver?
At eshop Cyprus, our policy is to deliver orders as soon as is possible; and we are proud to be proven the faster in delivering orders at the best possible prices. Therefore, if you place your order by 11 in the morning, it will be at your house, in all likelihood, by next day. In particular :
- For custom designed computers, requiring assembly: 2-3 days
- For all other products: 24 hours when they are readily available
How much will shipping cost me?
Ehop Cyprus follows a low cost strategy in all products and services, and has managed to achieve excellent prices in shipping, at only 5 € while, for orders of 120 € and more, the delivery is FREE OF CHARGE.
For areas not covered by our network, the delivery can be made by courier.
It must be noted that, in this case, all expenses as well as the choice of courier agency, is up to the customer.
During what days and hours are products delivered?
Delivery days are Monday to Friday, 10:00-16:00.
Can I make an appointment to receive at a particular time and day?
The delivery schedule is created by the Distribution Department of eshop Cyprus.
The distribution department will contact you the day prior to delivery to schedule the time of delivery, which will depend on the driver’s schedule.
What can I do if I need immediate help with my computer?
In emergencies, you may call the Service Department of
eshop Cyprus at 25 020200. Our specialized technicians are always willing to help you with any problem.
If the problem cannot be rectified, you can send the product to us.
When I receive my computer, will someone help me connect it?
Computer connection has evolved in such a degree that an expert is no longer needed to connect it. The accompanying manuals are considered sufficient. If, however, something occurs, you may contact the Service Department of Αν παρόλα αυτά προκύψει κάποιο θέμα μπορείτε να eshop Cyprus and receive help by phone, at 25 020200.
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